Matt's tenure as Vice President at Euna Solutions was marked by his dedication to customer experience optimization, where he led the overhaul of the customer success and technical support departments to enhance user satisfaction significantly. His approach to client relationship development & nurturing is evident in his strategy to maintain a 3300+ customer account base, fostering growth and long-term partnerships. Product enhancement & adoption were central to Matt's strategy, where his leadership resulted in the adoption of innovative SaaS solutions across the public sector.

In tech integration & quality assurance, Matt's background in software engineering and his ITIL certification allowed him to standardize and improve processes across departments, ensuring high-quality service delivery. His comprehensive approach to end-to-end customer lifecycle management enabled the successful oversight of customer engagement from initial contact through to post-implementation support. This is a testament to his ability to develop high-performing teams, where he built and mentored a team of over 100 members across diverse functions to deliver exceptional results.

Matt's customer expectation management skills are highlighted by his ability to align technology implementation with business needs, ensuring customer expectations were not only met but exceeded. Metric-based performance evaluation was a staple under Matt's leadership, using data to drive strategic improvements and transparency in performance metrics. Lastly, his strict adherence to policy & procedure compliance ensured his teams maintained the highest standards while navigating complex regulatory environments and government contracts.